Internal Sales Clerk

Introduction

To manage internal sales activities related to quotations, sales orders, customer enquiries, and account administration for steel customers. The role focuses on developing and maintaining customer relationships , achieving sales KPIs, supporting forecasting activities, and ensuring efficient order processing in alignment with company procedures and SAP system requirements.

Duties & Responsibilities

Customer Development & Relationship Management

• Focus on acquisition and re-acquisition of C and D category customers.
• Develop existing customer accounts to increase sales (e.g., value-added services, PM grades).
• Provide customer advisory services not directly linked to specific orders.
• Support promotional initiatives as defined by the Marketing Department.

Handling Customer Enquiries & Quotations

• Receive and manage customer enquiries.
• Create and submit quotations (offe...