Internal sales & technical support

Internal Sales & Technical Support | Traka# Internal Sales & Technical Support**Purpose of the role:**Purpose of this role is to provide technical support towards customers, sales representatives and managers of ASSA ABLOY. To also apply correct procedures to the role of order capturing to the point of order release to the courier company. To offer the upmost professionalism in all aspects of this role.**Responsibilities:*** To ensure technical support to customers and external representatives (branches and agents)* To handle any other technical and programming queries* To proactively manage the orderbook and customer expectations* To ensure that all data captured is 100% accurate* To assist with the returns docs and reverse logistics queries* To notify customers in writing of any discrepancies on orders within 24 hours* To ensure that customers queries are sorted within 24 hours* To liase with production regarding the status of customers’ orders and give feedback within 24 hours* To a...