Internal Support Coordinator

Title: Internal Support Coordinator
Reports to: Internal Support Manager
Location/Type: Peru Full-Tim Contract

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas' culture while putting the customer first.

Service Desk Coordinator:

The Internal Support Coordinator is responsible for overseeing the day‑to‑day flow of tickets and ensuring efficient service delivery across the Service Desk. This role requires a solid foundation in service desk operations and an understanding of how tickets move through intake, triage, assignment, escalation, and resolution. The coordinato...