International Account Quality Specialist - German Speaker - VOIS

Vodafone

Full-time Giza, Giza Governorate Business Operations Specialists

Posted:

May 30, 2026

Location:

Giza, Giza Governorate, Egypt

Job Description

Who we are
About this Role

We are seeking a highly skilled International Account Quality Specialist to join our VOIS Egypt team supporting the DE Account. This role is pivotal in ensuring service excellence across voice, chat, and back-office channels. The individual will lead quality audits, analyse performance data, and collaborate with internal and external stakeholders to drive continuous improvement. The role also involves coaching team managers and advisors, acting as a subject matter expert in quality assurance, and ensuring alignment with local market guidelines and client expectations.
Who you are

Fluent in German at C2 level.
Minimum one year of experience within VOIS Care/DE Account.
Strong analytical thinking and quality orientation.
Proficient in Microsoft Office Suite and Visual Basics.
Experienced in quality auditing and familiar with quality...
                

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Job Overview

Job Type: Full-time

Location: Giza, Egypt

Posted: May 30, 2026

Deadline: July 09, 2026