International Customer Support Desk Manager

Youtap Limited is seeking an experienced International Customer Support Desk Manager to lead and optimize our global customer support operations. In this role, you will manage a diverse, multi-regional support team dedicated to delivering exceptional service to our international client base, which includes major banks, telecoms, and enterprise customers.

You will be responsible for ensuring timely incident resolution, driving customer satisfaction, and maintaining effective communication across different time zones and cultures. This role requires a strategic leader with deep expertise in support desk management, excellent interpersonal skills, and a commitment to operational excellence.

Key Responsibilities

• Lead and manage a global customer support desk with multi-regional teams providing 24/7 support coverage.
• Develop and implement standardized support processes, SLAs, and performance metrics tailored for internati...