International Debt Collections

International Debt Collections Agent

Purpose of the Job:

We are looking for agents to join our team to call Businesses & Customers on behalf of clients based in USA. The agent will be responsible for performing mostly outbound activities (together with inbound) contacting Businesses / Customers to inform them of their past due invoices and arrange a payment plan with them.  First party Collections, and Customer Service Rep's will be calling on behalf of the creditor as opposed to the collection's agency.

Minimum Qualifications and Experience:

• Matric/Grade 12 / NQF4 or Higher
• Preferably 6-12 months USA or Canadian call centre experience.
• For 1st party collections, it will be an added advantage if they have USA / customer care experience.

Competencies Required:

• Good negotiation skills (for payment arrangements)
• Excellent interpersonal & communication skills
• Passionate Driven and compassio...