Internship - Customer Experience (Analyst) RID-00611

About Setel:
The Future of Mobility
Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists' journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.
In this role you will:
Perform data entry, data validation, quality checks and preparation for data analysis for customers' feedback, collected from different sources (such as surveys, customer support tickets, etc.).
Provide support to create and share insights reports, and suggest ways to enhance/improve the product including but not limited to involvement in Voice of Customer (VOC) programs drive actionable insights.
Support in monitoring CX metrics dashboard that links customer feedback to operatio...