Internship - IT Service Management, Process Management

Internship - IT Service Management, Process Management
George Town, Penang, Malaysia – OSRAM OS Penang

As part of IT Service Management team, we are looking for a student who will help to monitor & enhance the IT Service Management (ITSM) processes.

Are you curious about how large IT landscape is operated in a multinational company, supported by the ITSM?

Do you have strong work ethics and willingness to learn extensively about ITSM processes and tools?

Are you motivated and willing to go the extra mile to develop and improve the ITSM processes that benefit thousands of users?

If yes, then this internship is a good opportunity for you to get involved in:

· Design new processes, analyze and improve existing processes and ITSM solutions.

· Analyze existing IT Service Management data for respective processes such as Incident, Problem, Change, Request, and Knowledge Management.

· Communicate with relevant teams or individuals to...