Internship - IT System & Support Engineer

About Us

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software and hotel kiosks.

Job Responsibility:

1. Provide technical assistance to clients for products & services offered by Softinn.
2. Provide guidance to clients for products & services offered by Softinn.
3. Troubleshoot errors related to Softinn's system. Work with the product team and the customers in solving bugs.
4. Answer and reply to clients on technical-related issues via email, WhatsApp, live chat, and phone call.
5. Assist in system setup and configuration for a new or potential client.
6. Assist in UAT (user-acceptance testing) before a new product release.

Job Requirements:

1. Currently pursuing a Diploma or Bachelor's in Information Technology or a related technical field.
2. Good understanding of cloud-based software pr...