Intraday Workforce Planning Analyst - Client Engagement

Kraken in Los Ángeles, Chile is seeking a Client Engagement Operations Analyst to enhance operational efficiency and ensure exceptional client experiences. You will manage intraday forecasting and scheduling, analyzing data to optimize staffing levels.

The ideal candidate will possess strong collaborative and problem-solving skills, focusing on client experience while maintaining effective scheduling. The role requires creating and maintaining operational plans and collaborating with various teams to understand call volume drivers.