Investigations officer

Job Description

As the Investigations Officer you are responsible for the end‑to‑end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all activities are completed on time and meet quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC values, adhere to RBC policies, and ensure all training is completed on time. This position is scheduled 4 pm – midnight AST.

Responsibilities

• Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
• Review transactions, reports, and documents to ensure compliance with policies and procedures.
• Provide consistent service within established SLAs and Payments Canada rules.
• Ensure any items intended for clearing and settlement to other fin...