IOH Complaint Handler

**YOUR ROLE**

+ Accurately log, acknowledge, and manage customer complaints within agreed timelines, ensuring compliance with regulatory requirements.
+ Take full ownership of complaint investigations, conducting thorough root cause analyses to identify underlying issues and drive effective resolutions.
+ Partner with internal departments and key stakeholders to ensure timely and accurate complaint resolution.
+ Provide support to colleagues on complaint-related tasks to meet internal and external performance targets.
+ Maximise insights from customer interactions to identify opportunities for improving the member journey and enhancing overall customer experience.
+ Deliver meaningful insights through qualitative analysis, recommending corrective actions and contributing to continuous process improvements
+ Monitor and highlight key complaint trends to management, proposing improvement opportunities and sharing best practices to align processes across teams.<...