IOH Complaint Handler

**YOUR ROLE**



+ Accurately log, acknowledge, and manage customer complaints within agreed timelines, ensuring compliance with regulatory requirements.

+ Take full ownership of complaint investigations, conducting thorough root cause analyses to identify underlying issues and drive effective resolutions.

+ Partner with internal departments and key stakeholders to ensure timely and accurate complaint resolution.

+ Provide support to colleagues on complaint-related tasks to meet internal and external performance targets.

+ Maximise insights from customer interactions to identify opportunities for improving the member journey and enhancing overall customer experience.

+ Deliver meaningful insights through qualitative analysis, recommending corrective actions and contributing to continuous process improvements

+ Monitor and highlight key complaint trends to management, proposing improvement opportunities and sharing be...