IP Customer Engineer

HKT

Full Time Athens, Athens Computer Occupations

Posted:

February 24, 2026

Location:

Athens, Athens, Greece

Job Description

Role Overview
To provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.

Key Responsibilities
Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services

Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers;

As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.;

To resolve customer issues by providing technical support mainly remotely, on ad hoc basis on-site;

Provide 2nd level support to the NOCs for such services...

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Job Overview

Job Type: Full Time

Location: Athens, Greece

Posted: February 24, 2026

Deadline: April 05, 2026