IS Support Specialist 1 (Bilingual - Spanish & English)

Hyland

Full-time Brazil, Brazil Computer Occupations

Posted:

February 27, 2026

Location:

Brazil, Brazil, Brazil

Job Description

Overview
The IS Support Specialist 1 is responsible for being the primary point of contact for all technical requests from the company’s employees. The position is responsible for providing customer service and resolving or escalating a broad range of technical issues.
The role requires candidates to be fluent in both Spanish and English. 
 Responsibilities 
Respond to work order requests to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members
Troubleshoot, resolve or escalate work orders for hardware and software errors through various communication channels such as; phone, email, direct messaging and in-person
Document detailed information regarding work order requests and their resolution
Coordinate with external vendor systems regarding warranty registration, purchases, returns and repairs
Assist wit...
                

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Job Overview

Job Type: Full-time

Location: Brazil, Brazil

Posted: February 27, 2026

Deadline: April 08, 2026