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Issue Management Sr. Analyst - C12 - HEREDIA

11274 Citi Business Services Costa Rica, SRL
Full-time Heredia, Heredia Province Business Operations Specialists
Posted:
June 14, 2026
Location:
Heredia, Heredia Province, Costa Rica

Job Description

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities: 

  • Help support for the coordination and comprehensive management of issues with key stakeholders
  • Help drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
  • Help facilitate Business / Function Quality Control engagement across the full lifecycle of high impac...

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    Job Overview

    Job Type: Full-time
    Location: Heredia, Costa Rica
    Posted: June 14, 2026
    Deadline: July 24, 2026