IT Administrator

Job Description:

• Provide daily 1st and 2nd level IT support to local and remote users, including application support and helpdesk services.
• Manage and support Windows OS, Microsoft 365 (Outlook, Teams, OneDrive), network connectivity, printers, and related IT services.
• Maintain and update the IT asset and inventory list.
• Administer and update the corporate phone list, including provisioning new lines/extensions, deactivation, and monitoring monthly billing.
• Oversee cybersecurity-related administrative tasks such as KnowBe4 Cybersecurity Awareness and Rapid7 Vulnerability Scans.
• Liaise with system administrators for advanced support, ensuring timely follow-up and ticket updates.
• Prepare documentation related to technology procurement, payments, and monthly bills; ensure proper IT records are maintained for audit purposes.
• Develop IT handouts, knowledge base articles, and user guides to support end-user learnin...