IT Advanced Support Administrator

Key purpose of role

This role is to lead and provide high quality operational and technical application and systems support. Owner of the Application Problem Management process, ensuring Project Management goals are achieved. Minimising the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.

Key performance areas

Maintain effective procurement management for IT and Technical:

• Streamline IT and Technical procurement processes
• Optimise costs and manage budgets effectively
• Ensure efficient vendor management
• Maintain compliance with policies and regulations
• Align procurement strategies with business needs

Ensure accurate management of IT and Technical assets:

• Track and maintain IT and Technical assets
• Optimise asset usage for efficiency
• Ensure data accuracy and up-to-date records
• Minimise downtime and disruptions
...