IT Analyst I

**JOB SUMMARY**

The global IT Field Services (ITFS) team is responsible for ensuring Neovia’s technical infrastructure is continuously available and reliable for the business across 100+ global facilities. Collaborates with end users, business and IT leadership to ensure proper system performance and availability. Diagnosing and general troubleshooting of end-user technology issues, escalating problems as required, are essential responsibilities.

This global team consisting of approximately 20 engineers is distributed in the Americas, UK/EAME and the Asia Pacific. As a Field Services team member, the selected candidate will have primary responsibility for the continuous support of the facilities in their geographic area: Based full-time on-site in Greenfield, IN, but also providing support to other facilities in the Indianapolis area, with occasional travel to other states where applicable.

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**ADDITIONAL INFO**

This global team consisting ...