IT Application Operations Engineer (with L1 Support)

IT Application Operations Engineer (with L1 Support)

1. Responsible for the operation and maintenance of overseas-related systems, providing IT support services for various business operations, and coordinating internal resources to deliver business requirements.

2. Ensure the stable operation of application systems; identify system risks from perspectives such as application architecture, monitoring, capacity, and performance; and drive optimization solutions to continuously improve system stability.

3. Support changes to business systems and foundational services, ensuring system stability throughout the change process.

4. Responsible for handling business system incidents on a 7*24 basis, including responding to and escalating critical, complex, and major incidents.

5. Responsible for major application system fault response, escalation, follow-up, rapid diagnosis, resolution, user follow-up, and driving the implementation of fault improveme...