IT Application Support Analyst – WMS / TMS

**About the role**



As an IT Application Support Analyst for WMS/TMS, you will make an impact by ensuring the stability, continuity, and effective operation of logistics applications that support warehouse and transportation operations. You will be a valued member of the IT Support team and collaborate closely with operations, development, and infrastructure teams to resolve incidents and enhance system performance.



**In this role, you will:**



• Provide Level 1 and Level 2 support for key WMS and TMS applications used in logistics operations

• Analyze incidents, perform root-cause assessments, and execute timely resolutions to reduce operational downtime

• Manage tickets through tools such as ServiceNow, Jira, Aranda, or similar platforms

• Collaborate with cross-functional teams to validate new functionalities and participate in UAT cycles

• Monitor application performance, track recurring issu...