IT Assistant

Duties & Responsibilities

Description

The I.T. assistant’s role is to support and maintain computer systems, software, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and equipment while ensuring optimal workstation performance.

Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required as well as other duties as assigned.

Consult with the company’s customers in support of applications provided by the company relating to I.T. where required.

Responsibilities

Strategy & Planning

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring PC performance.


• Accurately document instances of hardware failure, repair, installation, and removal.


• Assist in dev...