Job Description
MAJOR RESPONSIBILITIES
Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing timely assistance via phone, email, or ticketing system
Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure smooth store operations
System Maintenance: Perform regular updates, backups, and maintenance of computer systems and applications
Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices
Network Management: Monitor and maintain network connectivity to guarantee uninterrupted business processes
User Training: Offer guidance and training to staff for effective use of IT systems
Inventory Management: Track IT assets and maintain accurate documentation
Security: Impleme...
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