It Associate I Monterrey, Nl 64640, Mexico

We are looking for an enthusiastic and service-oriented IT Associate I to join our End User Computing team.
This is an entry-level, on-site role focused on providing hands‐on technical support, device provisioning, and day‐to‐day IT operations for internal users.
Key Responsibilities
Provide Tier 1 technical support for hardware, software, and connectivity issues.
User Support: Assist users with daily tasks and common issues in Google Workspace (sharing permissions, Drive organization, and Gmail settings).
Provisioning: Prepare, configure, and deploy laptops and peripherals.
Lifecycle Management: Support onboarding and offboarding processes, including account creation and deactivation.
Migration Support: Help users transition from Microsoft environments to Google Workspace tools.
Ticketing: Manage and resolve tickets within defined SLAs using the ITSM system.
Inventory: Maintain asset inventory and equipment tracking.
Required Qualifications