IT Associate

Key Responsibilities:

• Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals, printers/scanners, software, and other related products to ensure reliable performance.
• Install and test customized configurations based on various platforms and operating systems.
• Collaborate with team members to ensure efficient operation of the company desktop computing environment.
• Administer and resolve issues with associated end-user workstation and network software products as required.
• Receive and respond to incoming calls and/or tickets regarding desktop issues.
• Liaise with third-party support and PC equipment vendors when necessary.
• Perform other related duties consistent with the scope and intent of the position.

Qualificati...