IT Associate Service Manager - Incident Management

Description

& Requirements Who we are looking for The IT Service Associate Manager ensures the efficient and effective delivery of IT services within the organization. Acting as a key liaison between technology and business teams, the IT Service Associate Manager focuses on maintaining seamless service operations in the areas of Incident Management, Major Incident Management, and Service Request Fulfillment. This role requires a balance of leadership, problem-solving, communication, and organizational skills to ensure services meet established standards and customer expectations. Continuous improvement of processes, fostering collaboration, and ensuring adherence to ITIL best practices are central to this position.Your skillset

Strong communication and stakeholder management skills.

German and English at minimum B2 level (very good written and spoken skills) to collaborate with demanding target groups.

Proactive and structured appro...