IT Business Services Consultant - Business Process Manager

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**WHAT YOU BUILD**

+ Design, implement, optimize, and govern ITIL‑based service management processes.
+ Define, document, and roll out standardized ITIL processes (Incident Management, Problem Management, Service Request Management)
+ Ensure processes are scalable, efficient and aligned with business and customer needs
+ Identify inefficiencies and drive continuous improvement using KPIs and data insights.
+ Act as the primary point of contact for process‑r...