Job Description
The IT Hardware Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
Key Responsibilities:
Set up andmaintainend-user hardware (WiFiaccess points, RF scanners) following SOPs and manuals.
Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
Coordinate with vendors for hardware issues and take ownership of complex incidents.
Manage incidents andproblems, andsupport local IT projects and rollouts.
Maintainaccurateasset records in the central CMDB.
Serve as primary IT support at your location, including occasional support for other sites across Europe.
Participate in IT-related proj...
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