IT Customer Service Technician (On-Call)

Competition Details

Position Information Position Number P00258 Position Title IT Customer Service Technician (On-Call) Division/Portfolio IT Services Department/Program Software & Support Services Location Kelowna Other Flexible Work Options Your Opportunity Under the limited supervision of the Manager, IT Client Services, the IT Customer Service Technician’s role is to provide support and maintenance within the organization’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading end user hardware, software, AV and Telecom equipment.
This position collaborates and assists the IT Services to ensure efficient operation of the organizations IT environment including responding to service requests; performs onsite analysis; diagnosis and resolution of complex computer problems; and other projects as assigned.
The IT Customer Service Technician will also troubleshoot problem areas (in person, by telephone, remotely, o...