IT Customer Support Representative (m/f/d) - German speaking

Your tasks

• Respond to customer inquiries via phone, email, or chat with clear, accurate information.
• Troubleshoot and resolve technical or service-related issues, escalating when needed.
• Guide users on how to use products effectively and confidently.
• Document customer interactions and update internal systems accordingly.
• Contribute to FAQs and the knowledge base to support self-service.
• Collect feedback and share insights to improve products and services.
• Follow internal policies and meet KPIs such as response time and resolution rate.
• Collaborate with teams across sales, support, and project management to ensure smooth resolutions.

Your profile

• You are Fluent in German and English (spoken and written).
• You have strong organizational and problem-solving skills, with an analytical and customer-focused mindset.
• You have completed training in software development or h...