IT Customer Support Specialist

Job Description

Join Honeywell’s One IT team that offers IT support to end users on site. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way. You will provide company services and work with IT teams and vendors to provide compliant hardware, infrastructure, network, software support and complex problem resolution in a fast paced environment.

Responsibilities

• End to end IT support L1 & L2, speaking to customers to quickly diagnose and repair technical issues reported.
• Document and track support requests to meet targeted KPI, ensuring timely resolution and customer satisfaction.
• Installing and configuring IT Assets, maintaining equipment stock and decommissioning.
• Providing support in the form of procedural documentation and updating self‑help documentation.
• Following up with clients to provide timely and accurate customer feedb...