IT Customer Technical Support & Data Operations - SAAS

Industry: Solar Energy / SaaS / Business Intelligence

The Mission

SunWiz is the premier provider of strategic intelligence for the solar industry. While we are the source of truth for the Australian market, our impact is increasingly global , helping manufacturers, governments, and retailers worldwide navigate the transition to clean energy.

We are looking for a Technical Support & Operations Specialist to join our lean, high-impact team. This is a varied role for a fast learner who loves technology, enjoys helping people, and wants exposure to the data driving the renewables revolution.

The Role: What You’ll Do

This is a hybrid role that blends customer success with digital operations:

• Customer Success (Intercom): You’ll be the primary point of contact for our SaaS users. You won't just answer tickets; you’ll help us take our Intercom usage to the next level—optimizing workflows, help articl...