IT Desktop and Network Support Dispatch George, South Africa

Physical onsite assistance to enable remote troubleshooting and remediation.
Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
Engineer must have basic understanding of network devices sufficient to:
Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
Network Device Rack & Stack
Rack mounting/unmounting of network devices per site rules and safety practices.
Patch and dress cables to b...