IT Desktop Support Analyst

This role is primarily based in our London HQ with regular travel to Slough and occasional travel to other European sites where needed.

The IT Support Analyst will play a key onsite role at our London HQ, providing a highly visible, customer-focused IT support service.

This position is centred on delivering excellent customer service, building strong relationships with users, and ensuring a positive support experience through face-to-face assistance, with remote support provided where required.

This is primarily an IT support role and is not expected to be highly technical from day one. We are looking for someone with the right mindset, attitude, and commitment to customer service, who is keen to develop their IT skills over time within a supportive team environment.

The successful candidate will assist users with day-to-day IT issues and service requests, ensuring tickets are logged accurately, users are kept informed, and requests are progressed or...