IT Desktop Support / AV Support

Role Overview

The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break‑fix activities.
• Manage and track loaner/spare devices using customer‑provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart‑hands assistance for onsite infrastructure and network checks (ports, cablin...