IT Documents Specialist

About the Role

We're looking for an IT Document Specialist to author, edit, and review product documentation. In this role, you'll work with internal resources, interview various team technicians, and attend meetings to gather, write, and publish technical information for our varied audiences. You'll produce a variety of top-quality learning materials such as technical documentation, infographics, screenshot markups, and training videos.

Work Set up: Onsite @ Greenhills, San Juan, Metro Manila | Night Shift

Key Responsibilities:

• Maintain our internal documentation for use with the Knowledge Base and within the ticketing system.
• Always be aware of updates that need to be made on documents and within the SharePoint Knowledge Base. There will be documents to maintain, update and retire.
• Create in-depth user guides, FAQs, technical overviews, and in-product self-help documentation.
• Test both the product and its documentation fo...