IT Engineer #IJF

Responsibility

• Respond to end‑user tickets via Freshdesk, resolving issues with Dell PCs, MacBook Pro, iPads, Windows (10/11 Pro), macOS, and applications such as Microsoft 365, Zoom, Teams, and Google Chrome.
• Troubleshoot basic hardware, software, and connectivity issues
• Handle escalated issues for Dell physical servers, Hyper‑V VMs (~10), Synology NAS, and network infrastructure (Aruba InstantOn switches, Ruckus wireless, Sophos XGS/FortiGate firewalls).
• Diagnose and resolve complex issues on Windows Server (2016/2019/2022) and Linux, ensuring system stability.
• Configure and troubleshoot site‑to‑site IPsec VPNs, SSL VPNs, and network connectivity.
• Manage Active Directory, Group Policies, and Hyper‑V virtualization environments for optimal performance.
• Administer Synology NAS, Veeam Backup & Replication 12, Backblaze, and Synology Active Backup for Business (ABB) for server and PC backups.
• Monitor netwo...