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IT Global Service Center Representative – Service Desk

SBM
Full-time Al-Zahra'a, Makkah Province Computer Occupations
Posted:
March 02, 2026
Location:
Al-Zahra'a, Makkah Province, Saudi Arabia

Job Description

Location:

Saudi Arabia
Education: Bachelor’s degree in Information Technology, Computer Science, or related field

Experience: 1–5 years (Service Desk or IT support experience; leadership experience preferred)

Monthly Salary Package: 8,000 SAR

Qualifications:


  • Proven experience in IT Service Desk or first-line support environment

  • Strong knowledge of IT domains: Computing, Conferencing, ERP, Applications, Telephony, Information Management, and Mobility

  • Familiarity with IT ticketing systems (SSRS, BMC Remedy)

  • Very good command of English and Arabic

  • Excellent interpersonal, verbal, and written communication skills

  • Knowledge of ITIL and Service Desk operational best practices

  • Leadership experience in a Service Desk environment (preferred)

  • Ability to work under pressure and resolve issues efficien...

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    Job Overview

    Job Type: Full-time
    Location: Al-Zahra'a, Saudi Arabia
    Posted: March 02, 2026
    Deadline: April 11, 2026