IT Help Desk Analyst

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Responsibilities

• Support and troubleshoot workstations, printers, network, and applications.
• Support/install/upgrade software and hardware products.
• Add/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security.
• Suggest training ideas for users based upon interaction from resolving support requests.
• Able to react to change product...