IT Help Desk

The Company
Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer's challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.
Must-Have Requirements:
• Excellent English communication skills (spoken and written) – B2- C1
• Strong problem-solving mindset and ability to think logically under pressure.
• Proven customer service orientation with empathy and clarity in user interactions.
• Familiarity with Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint).
• Basic understanding of Active Directory concepts (account unlocking, password resets).
• Exposure to Remote Monitoring and Management (RMM) tools.
• Knowledge of ticketing systems (e.g., Jira,...