IT Help Desk

Responsibilities

+ Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.

+ Routine maintenance of the HW and SW according to agreed plans.

+ Perform minor software and minor hardware repairs.

+ Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.

+ Maintain inventory of all IT equipment.

+ Handle all documentation for hardware and software, maintenance and problem resolutions.

+ Properly escalate unresolved queries to the next level of support or external consultant.

+ Manage PC setup and deployment for new employees using standard hardware, images and software

+ Maintain network servers such as file servers, AD, Print server....etc

+ Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements

BC. S in Computer Scie...