IT Help Desk Engineer

Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
About The Opportunity
We're looking for a proactive and customer-focused IT Help Desk Engineer to provide remote technical support across our global organization. In this role, you'll be the first point of contact for end users, resolving issues related to hardware, software, networks, and cloud services. Fluency in English is required, and Mandarin proficiency is highly preferred to support our diverse user base.
Responsibilities:
Provide Tier 1 and Tier 2 technical support in person, or via email, chat, and video calls
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