IT Help Desk Officer

Job description: Responsible for providing technical assistance
and support related to computer systems, hardware, or software. Responds to
queries, runs diagnostic programs, isolates problem, and determines and
implements solution. Duties and responsibilities: o Receive and respond to IT support requests from internal
users. o Log and assign tickets to relevant IT teams (Support,
Network, System, ERP). o Provide basic IT troubleshooting including password
resets, email setup, software installation, and connectivity issues. o Follow up on open tickets to ensure timely resolution. • Coordination & Documentation: o Track work orders and monitor ticket progress. o Coordinate between IT teams for smooth task handling. o Prepare and maintain documentation such as meeting
minutes, internal reports, and technical logs. • Vendor & Procurement Support: o Communicate with vendors to request and follow up on
quotations. o Conduct price and product comparisons. o Preparing ...