IT Help Desk Specialist

Job Overview

Are you ready to take the next step in your IT career? Join BraveUS as an IT Help Desk Specialist in Bogotá and be the first point of contact for our users, delivering professional, timely, and effective technical support. In this role, you’ll ensure our systems run smoothly, support our employees across devices and applications, and contribute to continuous improvement initiatives.

This position is based in our Bogotá, with opportunities for mentorship, training, and career growth.

Key Responsibilities

User Support & Troubleshooting

• Respond to user requests via phone, email, and chat, delivering courteous and efficient support.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and software according to company standards.
• Troubleshoot and support LAN/WAN, VoIP systems, videoconferencing tools, digital signage, and other IT equipment.
• Deploy and support mobile and rem...