IT Help Desk Specialist

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.
Responsibilities:

IT L1 Service Desk Technical Support (US Hours)

Weekend Service Desk Coverage (Rotation)

End user instruction and training

First Contact Respond to user inquiries

Recommend and perform actions to correct problems

Escalate security issues according to company policy

Own, follow-up and drive problem resolution

Proactively monitor, analyze, and troubleshoot issues

Perform quality assurance when required

Establish and maintain vendor relationships

Requirements:

Total exp 3-5 years and At least 2 years of hands-...