IT Help Desk Specialist

Summary
The Help Desk Specialist is the first point of contact for technical support, assisting with desktop systems, applications, and building technology systems. This role ensures timely and effective support across all corporate and management offices, minimizing downtime and maintaining productivity.
Responsibilities
Troubleshoot hardware, software, and network issues
Assist with system configurations and device management
Support building systems such as Access Control and Video Surveillance
Contribute to user training, IT documentation, and process improvements
Maintain operational continuity and reliability across IT and building systems
Typical Tasks and Events
Event-Driven:
Respond to unplanned service outages or security access issues
Escalate critical incidents to Tier 2/3 or vendor partners
Adjust workflow priorities based on business impact
Scheduled:
Daily: Monitor ticket queues, device compliance, and system alerts
Weekly: Pe...