IT Help Desk Specialist

Summary

The Help Desk Specialist is the first point of contact for technical support, assisting with desktop systems, applications, and building technology systems. This role ensures timely and effective support across all corporate and management offices, minimizing downtime and maintaining productivity.

Responsibilities

• Troubleshoot hardware, software, and network issues
• Assist with system configurations and device management
• Support building systems such as Access Control and Video Surveillance
• Contribute to user training, IT documentation, and process improvements
• Maintain operational continuity and reliability across IT and building systems

Typical Tasks and Events

Event-Driven:

• Respond to unplanned service outages or security access issues
• Escalate critical incidents to Tier 2/3 or vendor partners
• Adjust workflow priorities based on business impact

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