IT Help Desk Support Analyst

Position Summary

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #TeamBrantford corporate culture with many progressive initiatives, including our hybrid work environment. The City is committed to the professional development of our staff and invite you to come, grow with us!

Reporting to the IT Service Desk Supervisor, the Technical Support Analyst provides first line technical support to our user community for software and hardware-related problems and requests. This positions serves as a liaison between staff and the IT department to resolve issues and ensure proper documentation and closing of Help Desk tickets u...