IT Help Desk Support Analyst

BGIS
Full-time New Zealand, New Zealand Computer Occupations
Posted:
March 03, 2026
Location:
New Zealand, New Zealand, New Zealand

Job Description

IT Helpdesk Support Analyst – Wellington
Location: Wellington, New Zealand
Company: BGIS, IT Services Division
Employment Type: Full-Time, Permanent, On-Site (with potential hybrid flexibility)

Purpose of the Role


BGIS is seeking an IT Helpdesk Support Analyst to provide first-line technical support and deliver exceptional customer service to end-users across the organisation. Reporting to the Director, IT Infrastructure and Service Management, you will ensure smooth IT operations by troubleshooting, resolving issues, and maintaining IT assets while driving a culture of collaboration and service excellence.


The ideal candidate will be a proactive problem solver with excellent communication skills, a strong customer focus, and a passion for technology.


Key Responsibilities

  • Provide first-level technical support through tickets, email, phone, and live chat.
  • Diagnose and resolve hardw...
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    Job Overview

    Job Type: Full-time
    Location: New Zealand, New Zealand
    Posted: March 03, 2026
    Deadline: April 12, 2026