IT Help Desk Support Engineer

You will be required to provide first- and second-line technical support with a strong focus on user onboarding and offboarding. The role involves managing user access, devices, and applications while ensuring a smooth employee experience across the joiner–mover–leaver (JML) lifecycle. The ideal candidate is hands-on, customer-focused, and comfortable working in a fast-paced support environment. **Job Responsibilities:** Reporting to I.T. Manager the core responsibilities are: Provision and de-provision user accounts in Microsoft 365 (Azure AD / Entra ID) Assign and revoke licenses based on role and policy Hands-on experience with Microsoft 365 administration Strong knowledge of: Experience with Windows 10/11 support Experience with Google Workspace (nice to have) Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)**Soft Skills** Clear communication and problem-solving skills Ability to manage multiple tickets and priorities Ability to work independent...